Privacy Policy
Privacy Policy
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Effective Date: April 1, 2026
Crystal Clear Diagnostic Solutions, PLLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, schedule an appointment, complete forms, or receive services from us.
Crystal Clear Diagnostic Solutions provides specimen collection and diagnostic screening support. We do not provide medical advice, diagnosis, treatment, or interpretation of lab results. Please contact a licensed healthcare provider for questions about your health, symptoms, diagnosis, treatment, or lab results.
We may collect personal information you provide directly to us, including:
Name
Date of birth
Phone number
Email address
Mailing address
Appointment details
Photo identification, when required
Payment-related information
Service request information
Health-related information needed to complete or coordinate testing services
We may also collect information related to specimen collection, lab orders, testing requests, consent forms, and communication with third-party laboratories or authorized testing partners.
When you visit our website, we may collect basic technical information such as your IP address, browser type, device type, pages visited, and general website activity. This information helps us understand how visitors use our site and improve the website experience.
We may use your information to:
Schedule and confirm appointments
Verify your identity
Provide specimen collection services
Coordinate with third-party laboratories or testing partners
Process payments
Send appointment reminders or service updates
Respond to questions or requests
Maintain accurate records
Comply with legal, regulatory, or business requirements
Improve our services, website, and client experience
We do not sell, rent, or trade your personal information.
Crystal Clear Diagnostic Solutions takes privacy seriously. Health-related information may be considered protected or sensitive information. When we collect, receive, use, or share health-related information, we use reasonable administrative, physical, and technical safeguards to help protect it.
Health-related information is only used or shared when needed to provide services, coordinate testing, comply with legal requirements, or communicate with authorized parties.
We may share information only when necessary and appropriate, including with:
Third-party laboratories
Testing partners
Payment processors
Scheduling or form platforms used to support services
Healthcare providers, if authorized by you
Employers or authorized representatives for workplace testing, if applicable
Legal, regulatory, or government authorities when required by law
Other parties with your written consent
For employer-based, legal, or third-party requested testing, results and related information may be released only to the authorized party listed on the order, consent form, or testing agreement.
Some services may be completed through third-party laboratories, testing platforms, scheduling systems, payment processors, or secure forms. These third parties may have their own privacy policies and security practices.
Crystal Clear Diagnostic Solutions is not responsible for the privacy practices of third-party websites or platforms that we do not own or control. We encourage you to review their privacy policies before submitting information.
Payments may be processed through third-party payment processors. We do not store full credit card numbers on our website. Payment processors may collect and process payment details according to their own privacy and security policies.
By contacting us, scheduling an appointment, or submitting a form, you agree that we may contact you by phone, text message, email, or other communication methods related to your request or appointment.
Please do not send sensitive health information through regular email, text message, or website contact forms unless you have been directed to use a secure form or secure platform.
You may opt out of non-essential marketing messages at any time. Appointment-related, service-related, or legally required communications may still be sent when needed.
We use reasonable safeguards to protect personal and health-related information. These may include secure storage, limited access, password-protected systems, administrative procedures, and physical security practices.
No website, email system, or electronic storage method is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain records for as long as needed to provide services, meet business needs, comply with legal requirements, resolve disputes, and maintain accurate documentation.
When records are no longer needed, we take reasonable steps to securely delete, destroy, or dispose of them.
Depending on the type of information and applicable law, you may have the right to:
Request access to your information
Request correction of inaccurate information
Ask questions about how your information is used
Withdraw consent for certain communications
Request limits on certain uses or disclosures, when allowed by law
File a privacy concern or complaint
To make a request, contact us using the information listed below.
Our website and services are not intended for children to use without a parent, legal guardian, or authorized adult. For testing involving minors, consent from a parent, legal guardian, or authorized representative may be required.
Our website may use cookies or similar tools to improve website function, understand visitor activity, and improve the user experience. You may adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
Our website may contain links to third-party websites, lab partners, scheduling pages, payment platforms, or educational resources. We are not responsible for the privacy practices, content, or security of third-party websites.
We may update this Privacy Policy at any time. Updates will be posted on this page with a new effective date. Continued use of our website or services after changes are posted means you accept the updated policy.
Where can I read your full policies?
You can review our Privacy Policy, Terms and Conditions, and Testing Policies on our website before booking.
Contact Us
For questions about this Privacy Policy or how your information is handled, please contact:
Crystal Clear Diagnostic Solutions, PLLC
Email: contact@crystalcleardiagnostics.com
Phone: 708-752-9688
Website: www.crystalcleardiagnostics.com